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HOME CARE CLIENT RIGHTS

We believe that all of our clients have rights and that their concerns are reasonable and important.  Please see below for a list of Client Rights.  Please note that these client rights are updated on an annual basis.  For the most current/ up-to-date client rights, as outlined by the Illinois Department on Aging (IDOA) please click here.

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External Source: HIPAA Privacy Act

CONSISTENT & CONSIDERATE CARE

Clients have the right to:

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  • Be treated with dignity and respect

  • Expect that all home care personnel respond in good faith to request for assistance

  • Have their property treated with care and respect

  • Receive care that is considerate and respectful

  • Receive notification when the Home Care Aide is being changed​

  • Receive notification when the Home Care Aide will be absent and if a substitute is being sent

INFORMATION & PARTICIPATION

Clients have the right to:

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  • Be informed about changes in the care or treatment that may affect their well-being

  • Make decisions about their care (except where clients are not considered competent to make decisions) and to participate in planning care and treatment or changes in treatment

  • Receive a copy of the "Home Care Client Rights" in writing before care begins

  • Receive full information about the care and treatment to be provided

CONFIDENTIALITY

Clients have the right to:

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  • Confidentiality of their records and information

  • Know that the organization maintains a strict confidentiality policy and follows the HIPAA Privacy Act, as stipulated by law

  • Know that their personal, medical and financial information will not be shared with anyone else except those agencies or organizations where the information is required for the provision, improvement and payment of services

  • Privacy

INFORMATION ON SUPERVISION & POLICIES

Clients have the right to:

 

  • Know that the organization has liability coverage

  • Know the name of the supervisor and the organization's telephone number

  • Receive information on the organization's policies and procedures

  • Receive notification about charges, qualification and supervision of personnel

  • Receive notification regarding the discontinuation of service

  • Receive regular supervision

EXPRESSING COMPLAINTS

Clients have the right to:

 

  • Be informed of the State's consumer's hot line (1.800.252.8966)

  • Express complaints about treatment or care that is (or fails to be) furnished

  • Express complaints without fear of being discriminated or harmed as a result of having complained

  • Request a change of caregiver

SERVICE COSTS, BILLS & PAYMENTS

Clients have the right to:

 

  • Be fully informed orally and in writing prior to the beginning of care

  • Know about the procedures of when they should expect a bill from ASI, Inc. and when the payment is due

  • Know how much their payments will be, if any

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